Refund & Cancellation Policy

 

Steinman Fitness values client commitment and the time invested in providing personalized coaching services. The following policy applies to all services, including online coaching and in-person training.

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All purchases for coaching services, training programs, and digital services are non-refundable once services have begun or access has been granted, unless otherwise determined at the sole discretion of Steinman Fitness.

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Online Coaching

Online coaching involves personalized programming, communication, and ongoing support. Due to the nature of this service:

• Refunds are not provided once coaching has started or access to programs has been granted.

• Refunds will not be issued for lack of participation, schedule conflicts, loss of motivation, or personal inconvenience.

In the event of a serious injury or medical condition that prevents continued participation, Steinman Fitness may, at its sole discretion, offer:

• A temporary pause in coaching

• A rescheduled training period

• A partial credit toward future services

Refunds are not guaranteed. Documentation may be requested.

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In-Person Training

Clients are expected to respect scheduled session times. For in-person training services:

• A minimum of 24 hours’ notice is required to cancel or reschedule a session.

• Cancellations made with less than 24 hours’ notice or failure to attend a scheduled session may result in forfeiture of that session without refund.

• In cases of true emergencies, rescheduling or credit may be offered at the discretion of Steinman Fitness.

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Discretion & Fair Use

All refunds, credits, reschedules, or accommodations are handled on a case-by-case basis at the sole discretion of Steinman Fitness. Abuse of this policy may result in denial of future services.

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Policy Acknowledgment

By purchasing services or enrolling in coaching with Steinman Fitness, you acknowledge and agree to this Refund & Cancellation Policy.